QCTO Certificate: Conflict Management

Conflict Management

(An accredited, credit-bearing Skills Programme certificate)

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Introduction

Unresolved conflict affects performance, relationships, and team dynamics. Organisations need people who can manage conflict early, communicate effectively, and maintain a positive working environment. This Conflict Management programme equips learners with the practical skills to identify, assess, and resolve workplace conflict. Learners develop the ability to facilitate constructive conversations, manage stakeholder needs, and support healthier, more productive teams. On successful completion of this course and successful FISA assessment, learners will be awarded: QCTO Certificate: Conflict Management (An accredited, credit-bearing Skills Programme certificate)

Intended Audience

Organisations strengthening team dynamics and workplace relationships
Teams working across functions, stakeholders, or high-pressure environments
Individuals responsible for managing people, teams, or workplace interactions
Aspiring professionals building communication and conflict resolution skills

Entry Criteria

Grade 12 NQF Level 4

Outcomes

Collect and analyse information relevant to conflict situations in the workplace
Identify and analyse stakeholder needs relevant to conflict management services
Identify and assess financial, human resource, and infrastructure needs for conflict management interventions
Develop a strategic plan for establishing a conflict management service
Organise and facilitate conflict management business operations